Service pledge

At Smart Auction UK, we care about our clients. Our past, current and future clients we are yet to speak to.

• We care and ensure that our clients’ properties are sold fast.
• We care and ensure these same properties are sold for the right money.
• We care and ensure we can provide this service completely free.

When you become a client of Smart Auction UK, you and your families benefit from clear, honest and a transparent service throughout your time with us. We believe in being upfront and honest and not beating around the bush and always doing our best to help clients with their situations.

To do this, we believe in listening to each of our clients' needs and collaborating together to deliver our excellent service for you. We do this by:

Provide bespoke service

We will always listen and care about your individual circumstances and situation and provide tailored advice and a bespoke service on the facts provided.

Outline the process and timescales

We will always make sure you understand the process fully and the timescales for your property, by explaining carefully and in easy to understand terms.

Treat you with respect

We will always be kind, helpful and considerate whenever you contact us. We appreciate things can be difficult and change often, and we want to make sure you feel respected throughout.

Actively listening

We will listen to exactly what you want, and provide our service accordingly. We will provide advice and options, however, will not pressure you into anything.

Being proactive

We will always be proactive in selling your property and be the driving force to get it sold. We will go out of our way to advertise the property and actively generate interest.

Clear and easy to understand advice

We will always use plain and simple language, and never any jargon to make sure you understand everything and are clear about next steps.

Work hard to avoid delays

We will always put our 100% when dealing with your case, to always keep it moving, and secure the highest bid possible. We want to sell your property as much as you do. It's a win-win.

Assigning an auction manager to you

We will assign an experienced auction manager to your case, so you always have a dedicated point of contact, which you can contact at anytime.

Provide regular updates

We will always provide updates to you as soon as possible, to keep you fully informed in the whole process, the latest bids, offers and information we become aware of.

Expert market advice

We will always give you as much information, latest trends or property sector insights, which will help you navigate your way through your sale or purchase.

Listen and implement feedback

We will always listen to any feedback good or not, and do our best to improve our service every time. We are grateful for any comments and feedback from all our clients and stakeholders.

Your feedback is very important to us. During your journey with us and after completion. To make sure we keep to our service pledge, we will ask you for feedback once a month during your matter, as well as afterwards, to meet our continuous commitment to you.